Pantry – Supporter Relations & Development

OVERVIEW of Position

• Support Pantry Lead in any activities related to pantry inventories: support volunteers in identifying donations, pick ups, organization of shelves, clean up, etc.
• Assist Pantry & Programs Leads to cover client pantry shopping time slots.
• Potentially engage with clients & business partners to identify inventory needs.
• Support Pantry Lead to develop corp & business relationships to increase donations or other support opportunities.
• Understand & follow established guidelines in all interactions with venders; working with volunteers, solicitation guidelines, etc.
• Fully document all actions into approved tracking systems.

Position Responsibilities

• Position will directly support Pantry Lead.
  • Cover all inventory tasks; check in, stock, rotate inventories to follow food safety guidelines.
  • Identify shortfalls, specific needs to meet client needs.
  • Develop list of volunteers available to support activities.
  • Help cover any shortfalls in volunteer time slots to cover pantry tasks.
• Become familiar with & maintain proficiency in current tracking programs to fully document all conversations & actions.
• Maintain confidentiality in interactions, where appropriate, escalating identified concerns or issues quickly to Pantry Lead.
• Other duties as assigned by Pantry Lead

Position Skills

• Comfortable talking & working directly with business communities, volunteers, program clients, & other team members.
• Time management, communication & people skills, working with people at all levels.
• Ability to meet goals & milestones; comfortable managing multiple tasks with efficiency & accountability.
• Computer systems proficiency, ability to learn & support existing systems for tracking all resources, conversations & actions.
• Comfortable being empathetic while maintaining boundaries.
• Comfortable assessing situations that may need to be escalated; follow the defined escalation process.
• Flexibility in assigned tasks as each interaction may have differing time commitment or activities requirements.

Relationships Interactions

• Works volunteers, Pantry & Programs Leads, 3 rd party ministries, & other team members.

Time Commitment

• 8 – 10 hours per week, covering assigned time slot & activities.