Operations IT Support

OVERVIEW of Position

• Assists Office & Operations Lead by overseeing business relationships for maintaining all IT programs & equipment.
• Hands-on for any issues with office IT infrastructure or systems; repairs, maintenance, updates, etc.
• Understands & follows all processes for escalation of any identified concerns.
• Understands & interacts with contractors or volunteers who may supply or use current equipment or systems.
• Documents all actions in agreed tracking format.

Position Responsibilities

• Position requires a general understanding of the current office IT infrastructure, including identifying new technologies &/or contractors, supporting all users, identifying issues, managing system upgrades, etc.
• General knowledge of the technology landscape, knowledgeable about current or future systems that may support our programs.
• Other duties as agreed & assigned by Team Leader.

Position Skills

• Comfortable working with business partners to maintain current office technology & systems.
• Familiar with technology & how to maintain, repair, & update existing equipment & systems.
• Comfortable assessing situations that may need to be escalated.
• Efficiency in managing assigned tasks.
• Willingness to cover other tasks in support of Operations Lead.

Relationships Interactions

• Works directly with current contractors & users to maintain the office IT systems, much of the time working independently.

Time Commitment

• 2 – 3 hours per week; timing is directly determined by needed work or identified projects.