Lead – Volunteer Relations

OVERVIEW of Position

• Oversees all aspects of volunteer recruitment, development, recognition & retention to support the Program.
• Works with Exec Director & other Leads to assess potential volunteers, including vetting appropriate levels of individual involvement, skills matching, orientation, time commitment, & finding meaningful ways to involve interested individuals & groups who can contribute to the Program’s success.
• Develops & maintains relationships with organizations who may be developed into volunteer pools to fill position needs.
• Understands & follows all processes for escalation of any identified concerns.
• Fully documents all interactions and conversations into approved tracking systems.

Position Responsibilities

• Position requires direct interaction with current & future volunteers; understanding interests & skill sets to match them with meaningful work or tasks within existing organization & Program’s structure.
• Become familiar with & maintain proficiency in current tracking programs to fully document all conversations & interactions.
• Maintain confidentiality in all interactions, escalating identified concerns or issues quickly to Programs Lead.
• In coordination with Executive Director & other Leads, look for any improvements in processes or opportunities to increase volunteer development & retention.
• Other duties as assigned by Program Executive Director.

Position Skills

• Comfortable talking & working directly with active volunteers.
• Comfortable interacting with organizations or individuals who may become resources to provide volunteer work to support identified positions or tasks.
• Computer systems proficiency, ability to learn & support existing system for tracking all conversations & interactions.
• Ability to develop or expand relationships with organizations who may become talent pools for volunteers.
• Comfortable assessing situations that may need to be escalated.
• Strong communication & people skills, working with the entire team to support volunteers.
• Efficiency with empathy, ability to engage with volunteers compassionately but also efficiently.
• Flexibility in assigned volunteer support tasks as opportunities fluctuate.
• Willingness to cover other tasks in support of Executive Director or other Leads to meet needs.

Relationships Interactions

• Works directly with volunteers, outside organizations, 3 rd party ministries, & other team members.

Time Commitment

• 4 – 6 hours per week; as opportunities for volunteer interaction or community canvasing becomes available.